DIAL UP INTERNET ACCESS
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Hawaiian.Net
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Hours of Operation |
Monday to Friday: 5am - 4pm
Saturday 7am
- 11am
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| Address |
P.O.Box 2015
Silverdale, WA 98383 |
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Contact Numbers
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Hilo
Lihue
Honolulu
Maui
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(808) 217-8700
(808) 212-0200
(808) 457-1100
(808) 214-1400
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Please choose the service you would like to learn more about
> Customer Service
> Technical Support
> Web Hosting
> Sales & Billing Department
> Reporting Net Abuse, or Spa
Customer Service
If you have questions regarding your bill please ask for billing. Please be prepared to have the following ready:
> Your email address
> Your password (or PIN)
> The credit card number, and expiration date (for payment)
Email Address: csr@hawaiian.net
Technical Support
If you are having technical problems
then please ask for technical support.
Please have the following information ready:
> Your email address
> Your password (or PIN)
> Type of computer, and operating system (i.e Windows
95/98/ME/NT/2000/XP, or MacOS
X)
> The exact error message
> The dialup number you are using
If you having problems with your website that is located on one of our "virtual" servers. Please have the following ready when calling up:
> The Server that the site is hosted on
> The username that was assigned to you for that server
> The problem that you are having
Note: It is your responsibility
to make sure that any cgi scripts that you run are safe
and secure. Should we find a script that poses a security
threat to the system it will be removed, and the site
in question will be looked at.
Email address: websupport@hawaiian.net
Sales & Billing Department
If you have questions regarding our services please call our main office, our staff will be glad to help you, or you can visit the Services page.
Sales Email address: sales@hawaiian.net
Billing Email address: billing@hawaiian.net
Reporting Net Abuse, or Spamming
To report abuse of the network, spamming, or violations of the Hawaiian.Net AUP please send email to the following address: abuse@hawaiian.net
Please only send the email once.
Reporting Other Incidents
To report on other incidents (i.e. security, fraud, etc.)
please send an email to the following address:
security@hawaiian.net
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